Last Updated: March 1, 2026
60-Day Money-Back Guarantee
At Predator, we stand behind the quality of every product we sell. That's why we offer a comprehensive 60-day money-back guarantee on all purchases. If for any reason you are not completely satisfied with your order, you may request a return or refund within 60 days of the original delivery date. Our goal is to ensure that every researcher receives exactly what they need, and we are committed to making the process as seamless as possible.
Eligible Returns
We accept returns and issue refunds under the following circumstances:
- Damaged Products: If your order arrives with damaged vials, broken seals, or compromised packaging that may have affected product integrity, you are eligible for a full refund or free replacement.
- Incorrect Products: If you received a product that differs from what you ordered — whether it's the wrong peptide, incorrect quantity, or wrong formulation — we will correct the error at no cost to you.
- Quality Concerns: If a product does not meet our quality standards, we will issue a full refund or replacement. Please contact us with any discrepancies.
- General Dissatisfaction: If the product does not meet your research expectations for any reason within the 60-day guarantee window, you may request a return for a full refund.
How to Request a Return
To initiate a return or refund, please follow these simple steps:
- Step 1 — Contact Support: Email our customer support team at support@predator.com with your order number, the product(s) you wish to return, and the reason for your return request. Our team typically responds within 24 hours.
- Step 2 — Receive Your RMA Number: Once your return request has been reviewed and approved, you will receive a Return Merchandise Authorization (RMA) number along with detailed instructions for shipping your return. Please do not ship any products back without first obtaining an RMA number.
- Step 3 — Ship the Product Back: Carefully package the product(s) in their original containers (if possible) and ship them to the address provided in your RMA instructions. We recommend using a trackable shipping method to ensure your return is received. Return shipping costs are the responsibility of the customer unless the return is due to our error (damaged, incorrect, or defective product).
- Step 4 — Refund Processed: Once we receive and inspect your returned product(s), your refund will be processed. You will receive an email confirmation when your refund has been initiated.
Refund Timeline
Refunds are processed within 5–10 business days after we receive your returned product at our facility. The refund will be issued to the original payment method used at the time of purchase. Please note that depending on your bank or credit card provider, it may take an additional 3–5 business days for the refund to appear on your statement. If you have not received your refund within 15 business days of our confirmation email, please contact your financial institution first, then reach out to our support team for further assistance.
Exchanges
We offer free exchanges for equivalent products. If you would like to exchange a product for a different peptide, formulation, or quantity of equal value, simply indicate this preference when contacting our support team. If the replacement product is of higher value, you will be responsible for the price difference. If the replacement is of lower value, we will refund the difference to your original payment method. Exchange shipments are processed with the same care and speed as standard orders.
Damaged or Lost Shipments
All Predator orders are covered by our complimentary Shipment Protection program. If your package is confirmed lost by the carrier, stolen, or arrives with visible damage that has compromised the products inside, we will send a free replacement shipment at no additional cost to you. No return of damaged goods is required in these cases — simply contact our support team within 14 days of the expected delivery date with your order number and a description of the issue, including photos of any damage if applicable. We will process your replacement shipment promptly, typically within 1–2 business days.
Non-Eligible Returns
While we strive to accommodate all return requests, the following situations are not eligible for a return or refund:
- Opened Products (Without Quality Issues): Products that have been opened, used, or had their seals broken are generally not eligible for return unless there is a verified quality issue. This policy is in place to maintain the integrity of our products for all customers.
- Improperly Stored Products: Products that have been stored outside of the recommended conditions outlined on the product label (e.g., exposed to excessive heat, moisture, or direct sunlight) are not eligible for return, as improper storage may compromise product integrity independently of manufacturing quality.
- Returns Requested After 60 Days: Return requests submitted more than 60 days after the original delivery date fall outside our guarantee window and cannot be accommodated.
- Products Without RMA Number: Any products returned without a valid RMA number will not be processed and may be returned to the sender.
Contact Us
If you have any questions about our return and refund policy, or if you need assistance initiating a return, our dedicated support team is here to help. You can reach us at:
- Email: support@predator.com
- Response Time: Within 24 hours on business days
We value your trust in Predator and are committed to ensuring your complete satisfaction with every order. Your research deserves the highest quality materials, and we're here to make sure you receive nothing less.
